Shan Holistic Massage Therapy Last updated: June 2026
Introduction
This Privacy Policy explains how Shan Holistic Massage Therapy (“we”, “our”, “us”), operated by Gerry Andrews, collects, uses, and protects information about you when you visit our website at https://www.massagetherapyleeds.com/ (“the Site”), or when you contact us to enquire about or book our services.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Business name: Shan Holistic Massage Therapy
Operated by: Gerry Andrews
Website: https://www.massagetherapyleeds.com/
Locations: Guiseley, Horsforth & Leeds, covering Harrogate, Otley, Ilkley, Yeadon and surrounding areas
Contact email: info@massagetherapyleeds.com
Contact phone: 07794366227
What Information We Collect
Personal Information
When you contact us, make an enquiry, or book an appointment, we may collect:
- Your name
- Email address
- Phone number
- Information you share about your health or physical condition (where relevant to your treatment)
- Any other details you choose to provide in messages or forms
Automatically Collected Information
When you visit our Site, we may automatically collect:
- Your IP address
- Browser type and version
- Pages visited and time spent on the Site
- Referring website
- Device information (desktop, mobile, tablet)
This information is collected via cookies and analytics tools (see the Cookies section below).
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and booking requests
- Provide massage therapy, coaching, and other services you have requested
- Send appointment reminders or follow-up communications
- Improve our website and services
- Comply with any legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Legal Basis for Processing
Under UK GDPR, we process your personal data on the following grounds:
- Contract performance – to provide the services you have requested
- Legitimate interests – to respond to enquiries and improve our services
- Legal obligation – where required by law
- Consent – where you have explicitly agreed (e.g. email marketing, if applicable)
Health Information
As a massage therapy and coaching practice, you may share health-related information with us. This is classified as special category data under UK GDPR. We collect and process this information only:
- Where you have given explicit consent
- To provide safe and appropriate treatment
- It is stored securely and never shared without your permission
How Long We Keep Your Data
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Client records (including health information): Retained for 7 years after your last appointment, in line with standard professional practice
- Enquiry data (non-clients): Deleted after 12 months if no appointment is made
- Website analytics data: As per Google Analytics retention settings (up to 26 months by default)
Cookies
Our website uses cookies to improve your browsing experience. A cookie is a small text file placed on your device when you visit a website.
Types of cookies we use:
Session cookies – temporary cookies that are deleted when you close your browser. Used to enable normal website functionality.
Persistent cookies – stored on your device for a set period, used to remember your preferences on return visits.
Third-party cookies – set by external services such as Google Analytics to help us understand how visitors use our site.
Google Analytics
We use Google Analytics to collect anonymised data about how visitors use our Site (e.g. pages visited, time on site, location by region). This helps us improve our website. Google Analytics does not identify individual users. You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.
Managing Cookies
You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site. For more information, visit www.aboutcookies.org.
Third-Party Services
We may use the following trusted third-party services to operate our website and business:
- Google Analytics – website analytics
- [Booking system name, if applicable] – appointment booking
- [Email platform, if applicable] – communications
Each of these providers has their own privacy policy and processes data in accordance with applicable law.
Your Rights
Under UK GDPR, you have the right to:
- Access – request a copy of the personal data we hold about you
- Rectification – ask us to correct inaccurate or incomplete data
- Erasure – request that we delete your personal data (“right to be forgotten”)
- Restriction – ask us to limit how we use your data
- Portability – receive your data in a portable, machine-readable format
- Object – object to processing based on legitimate interests
- Withdraw consent – where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at: [your email address here]
We will respond within 30 days. There is no charge for making a request.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. These include:
- Secure email communications
- Password-protected systems
- Limiting access to your data to only those who need it
While we take all reasonable precautions, no method of data transmission over the internet is 100% secure. If you have concerns about how we store your data, please contact us.
Data Transfers
Where possible, your personal data is stored and processed within the UK or European Economic Area (EEA). If any third-party provider stores data outside the EEA, we ensure they provide an adequate level of data protection in accordance with UK GDPR.
Children’s Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If a parent or guardian believes their child has provided us with personal information, please contact us and we will delete it promptly.
Links to Other Websites
Our Site may contain links to external websites. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
Complaints
If you have a concern about how we handle your personal data, please contact us in the first instance so we can try to resolve it.
If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: https://ico.org.uk
- Phone: 0303 123 1113
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Shan Holistic Massage Therapy
Email: info@massagetherapyleeds.com
Phone: 07794366227
Website: https://www.massagetherapyleeds.com/